Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible, your journal must be unused, in the same condition you received it, and in its original packaging. You’ll also need proof of purchase.

To start a return, contact us at contact@thrivemindjournal.store. If your return is accepted, we’ll send instructions on how and where to send your package. Please note return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll make it right.

Exceptions / non-returnable items
We cannot accept returns on gift cards, sale items and journals that have been opened or written in.

Exchanges
The fastest way to get what you want is to return the item you have, and once your return is accepted, place a new order.

Refunds
We’ll notify you once your return has been received and inspected. If approved, you’ll be refunded to your original payment method within 10 business days. (Please allow extra time for your bank or card provider to process the refund.) If it’s been more than 15 business days since approval, contact us at contact@thrivemindjournal.store.